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There were enough staff available to meet people’s needs and staff had the training required to ensure that they delivered safe care to people. In particular, the provider had ensured that staff had received training in supporting distressed people living with dementia to reduce the number of incidents in the home. The registered manager used a tool which looked at the needs of people to calculate the staffing levels needed on each unit to keep people safe. There was concern about the continued use of agency staff and the registered manager was working to recruit more staff so there was less reliance on agency staff to cover shifts. The provider’s recruitment processes ensured that staff were safe to work with people living at the home.
Specialist care designed to meet the challenges faced by people living with dementia. Our activities team oversees a busy programme of events, planned with input from residents and relatives, to ensure everyone's social needs are being met and exceeded. There are daily in-home activities, as well as regular excursions and big events for special occasions. To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. – the service is performing well and meeting our expectations.
Residential - Your Room
The first floor is split into two secure dementia care units Bluebell and Forget-Me-Not. There was a calm, relaxed atmosphere in the nursing wing and we saw that staff had time to engage with people individually and provide them with the personal assistance they required. People told us that they received the support they needed at the time they wanted it. During our inspection on 28 November 2013 we found that people’s care and treatment was not always planned and delivered in a way that was intended to ensure people’s safety and welfare. The provider was asked to send us an action plan which set out the actions they would take to meet compliance. Autumna is the UK's largest and most comprehensive later-life living & elderly care directory.
Suspended ratings are being reviewed by us and will be published soon. – the service is performing badly and we've taken enforcement action against the provider of the service. Following our visit to the service we reported our concerns to the Lincolnshire County Council Adult Safeguarding Team. The safeguarding team visited the home and have told us they did not identify any major risks to people however they found some areas where quality could be improved.
Guidance for providers
We reviewed the information and data available to us about Abbey Court Nursing and Residential Home on 3 November 2022. We have not found evidence that we need to reassess the rating at this stage. We reviewed the information and data available to us about Abbey Court on 3 November 2022. Despite the bad weather the recent fete they held was a great success with everyone taking part and making the best of it.
Most of the people we spoke with told us they were being well looked after, although some people told us there were not enough staff around. We identified several areas of concern around the planning and delivery of people’s care. During our inspection on 06 August 2014 we reviewed the action plan with the registered manager and found that some improvements had taken place.
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People were not consistently helped to stay safe as some of the arrangements for people’s medicines were not always safely managed. Although people told us that they felt safe in the service, there were times when there were not enough staff to meet people’s needs on the nursing wing. At that inspection we found the service was not meeting all the essential standards that we assessed. We found breaches in relation to the regulations regarding cleanliness and infection control, privacy and dignity and how the provider ensured the quality of the service. However, the use of agency staff impacted on the care people received as agency staff were not always aware of how to personalise their care. Staff and systems in the home did not always support people’s dignity.
New care staff had been recruited and the home no longer used agency members of staff to supplement their numbers. We found that the skill mix of staff on the dementia floor had been reviewed. An additional registered nurse was now on duty during the day and night, and an additional member of care staff now worked at night. We saw when care staff had raised concerns about people's health and social care needs, that the provider had contacted appropriate health and social care professionals. People were able to see their friends and families when they wanted.
Abbey Court Care Home provides accommodation for up to 88 people who require nursing or personal care. The service provides residential and nursing care for people and also supports people living with dementia. Care plans accurately reflected people’s needs and identified the care they needed. Care plans recorded the risks to people while receiving care and provided information to support staff to provide safe care.
There were systems in place to ensure that any changes in legislation or best practice were identified and shared with staff to ensure they were able to reflect this in the care they provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Abbey Court is a purpose-built care home situated in Bourne, North of Peterborough that has been designed for older people requiring residential and nursing care. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you.
We'll done to all the staff and volunteers for fundraising for Dementia UK. You could definitely tell all the residents were looked after. Care Sourcer's team of friendly UK care experts is on hand to help. We also understand the importance of community involvement and we encourage residents to remain active members of the local community.
The first floor is reserved for up to people living with dementia. Up to 31 people live on the East wing and up to 21 people live on the West wing. There were 87 people living in the home on the day of our inspection. On the ground floor up to 17 people live in the Residential wing and up to 19 people live in the Nursing wing. Upstairs, up to 31 people live on the East wing and up to 21 people on the West wing.
Our last full inspection of the home was conducted in February 2015. At that inspection we identified a breach of legal requirements relating to care staffing levels. We also identified a number of other areas where improvement was required, including medicines management and protecting people’s privacy. In October 2015 we conducted a focused follow up inspection to review care staffing levels specifically and found that the provider was no longer in breach of legal requirements in this area.
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